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Support at every stage

Service request / complaint

Fill in the form and our service team will handle your request. Accurate details and photos help us diagnose the problem faster and propose the best solution.

  1. 1Your detailsContact details
  2. 2ProductPurchase information
  3. 3ProblemRequest details
  4. 4AttachmentsPhotos, video

Step 1: Your details

Give us your contact details so we can get back to you quickly.

Request type *

Step 2: Product

Purchase information and product details.

Add the invoice or other proof of purchase
Drag a file here or click to addAccepted formats: PDF, JPG, PNG (max 10 MB).

    Step 3: Describe the problem

    The more details you give, the faster we can help.

    Can the device be used at the moment?
    Were any repairs attempted?
    Expected solution

    Logistics (large devices / machines)

    Is the device on an upper floor?
    Is there a lift suitable for transport?
    Can the technician freely access the device?

    Step 4: Attachments

    Add photos and/or a video showing the problem. It speeds up handling a lot.

    Drag a file here or click to add *Accepted formats: JPG, PNG, HEIC, MP4, MOV (max 50 MB per file).
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